Crowd Computing
a sub-section of cloud computing offered by service providers that under-invest in both server infrastructure and technical support staff.
companies that outsource to them do not realise that they are being crammed in like sardines to the vendors infrastructure which is nowhere near adequate. they only start to realise they are up sh-t creek when they try to contact technical support for help only to be placed in the longest most painful telephone queue of their life.
afghan: “none of our 1,000 employees can access their online email application, my cio’s already been fired and i’m next for the chop…i opened a support ticket with the vendor 5 days ago and this is the 26th time i’ve tried to get through to them on the phone…i am dead meat man, dead meat
tragic: “well afghan, that’s crowd computing for you.”
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