descalation
a new communication of a problem to an it support from a lowly customer via their senior management to your bosses bosses boss and back down
all in lieu of where a direct call to support would suffice.
sometimes used to complain about non-existant problems to distract from ones own inability to deliver.
this is an example email trail of an descalation
8) database team manager to database support guy : no.
7) database support guy to database team manager : no – are there any details?
6) database team manager to database team : are you aware of john’s problem?
5) it senior boss to database team manager : are you aware of this?
4) senior boss to it senior boss : i’m hearing that the databases arent working
3) boss to his senior boss : it support have f’d up again.
2) john: i can’t deliver x because my pc isn’t working
1) boss to john have you delivered the new graph i asked you to do last year?
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