eyes on glass


it is when a particular software application or a hardware system requires continuous monitoring. technicians take breaks and closely monitor traffic, tickets from field and possibly complicated consoles full of graphs and charts. mostly done on a mission critical application or when a major event is happening on a otherwise unimportant application.

also look at no eyes on gl-ss for stopping monitoring of a critical application.
microsoft put eyes on gl-ss during the launch of cortana.

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