no eyes on glass
no eyes on gl-ss is a network monitoring term widely used in the operations world. it’s origin is believed to have come out of one of the at&t centers. essentially, it means techs do not have to monitor cr-p. they can just be lazy and wait for a ticketing system to do all the work for them. but it really doesn’t make any sense, because even though you aren’t looking at the monitoring gl-ss, you have to look at the ticketing gl-ss.
in our monitoring center we have no eyes on gl-ss.
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