ULOP
unacceptable level of operational risk
online customer: if i buy two books in one order, will you give me a discount on shipping?
online bookstore: absolutely! we’ll give a 25 percent discount, e.g. international shipping and handling rate for one book is $5 so if you buy two books, then you’ll be charged $7.5.
online customer: but on your website, it charges $10 at checkout when i put two books in the cart…
online bookstore: no worries! we could either issue you a check of $2.5 or apply that to your account with your next purchase.
online customer: forget it. what an ulop.
online bookstore: what’s that?
online customer: unacceptable level of operational risk.
online bookstore: word!
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