Cuntmanagement
the act of managing a customer or colleagues expectations by being a total c-nt; usually used for informing customers that they are in fact not ‘king’ by being stern with them and treating them like spoiled little children.
an example of c-ntmanagement would be when a customer walks to the front of a queue in a bank and asks to withdraw ten pounds. the teller informs the customer that there is a queue system & that he must wait his turn. when the customer explains that he only needs ten pounds the teller dismisses his request out of hand & orders him to the back of the queue
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