• Microsoft Edge

    Microsoft Edge is the official name for a new and improved Web browser introduced in Microsoft’s Windows 10 operating system that was developed to replace the venerable Internet Explorer Web browser. Microsoft Edge combines recent web technology advancements with a streamlined and faster browsing experience, while also delivering compatibility and a consistent user experience across […]

  • Clutter

    Clutter is a technology developed by Microsoft for its Outlook email client that helps users automatically organize their Outlook inboxes and prioritize important e-mails by moving lower priority messages to a new Clutter folder. The Microsoft Clutter technology debuted in late 2014 for Office 365 users, and is now available on Outlook PC and mobile […]

  • Micro-Virtualization

    Micro-virtualization is a technology developed by desktop security firm Bromium to help ensure secure computing environments. Micro-virtualization utilizes a Xen-based security-focused hypervisor called a microvisor that creates hardware-isolated micro virtual machines (micro-VMs) for each computing task that utilizes data originating from an unknown source. Tasks in this sense are the computation that takes place within […]

  • Mobile Application Management (MAM)

    Mobile Application Management (MAM) is a term that refers to software and services used to secure, manage and distribute mobile applications used in enterprise settings on mobile devices like smartphones and tablet computers. Mobile Application Management can apply to company-owned mobile devices as well as BYOD (“Bring Your Own Devices”). MAM solutions typically offer a […]

  • a Microvisor

    The term microvisor refers to a Xen-based security-focused hypervisor developed by security firm Bromium that provides micro-virtualization technology to ensure secure computing environments. Short for micro-hypervisor, a microvisor works with the VT (Virtualization Technology) features built into Intel, AMD and other CPUs to create hardware-isolated micro virtual machines (micro-VMs) for each task performed by a […]

  • Refurbished

    In computer technology, refurbished refers to “old” or used computer equipment that has been restored to like-new working condition and/or appearance. It may also refer to any computer device that has been sent back to the factory to fix a flaw. Refurbished Generally Refers to Hardware The term typically refers to the hardware components of […]

  • AHT

    Acronym for Average Hold Time Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, […]

  • Big Data Analytics

    Big data analytics refers to the process of collecting, organizing and analyzing large sets of data (called big data) to discover patterns and other useful information. Big data analytics can help organizations to better understand the information contained within the data and will also help identify the data that is most important to the business […]

  • Network Support Engineer

    A network support engineer focuses on the maintenance of an existing corporate network, either as part of the organization’s internal IT support team or as technical support staff of a third-party network technology provider. Network support may extend from testing and troubleshooting problems to regular maintenance. Support engineers contribute high-level support such as strategic planning […]

  • adjacency

    In search engine optimization (SEO), adjacency is the term used to describe the relationship between words used in a search engine query. A higher value is placed on Web pages where the search terms appear next to one another as compared to the words appearing on the same page, but separated by other words.