call agent
See media gateway controller.
Read Also:
- call center outsourcing
A phrase used to describe the practice of seeking resources — or subcontracting — outside of an organizational structure for all or part of a call center function. An organization might outsource its call center because it is cheaper to contract a third-party than it would be to build its own in-house call center facility […]
- call center suite
A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), […]
- call controller
See media gateway controller.
- call detail record
(n.) Abbreviated as CDR. In Internet telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any […]
- Call Divert
In mobile phone technology, call divert is a phone feature that enables the user to forward or redirect their incoming calls to an alternate number, which can be a landline or cellular number. Users can also choose to divert incoming calls directly to voicemail. When call divert is enabled, the phone does noit ring at […]