call center suite
A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.
Read Also:
- call controller
See media gateway controller.
- call detail record
(n.) Abbreviated as CDR. In Internet telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any […]
- Call Divert
In mobile phone technology, call divert is a phone feature that enables the user to forward or redirect their incoming calls to an alternate number, which can be a landline or cellular number. Users can also choose to divert incoming calls directly to voicemail. When call divert is enabled, the phone does noit ring at […]
- call signaling
Call signaling is a process that is used to set up a connection in a telephone network. In VoIP systems, call signaling establishes connections between H.323 or SIP endpoints (or between an endpoint and a gatekeeper).
- calling card
A telecommunication credit card used by consumers to pay for telephone and cellular services. Calling cards employ a prepaid credit system through the use of prepaid calling cards. If a card allows consumers to add funds to the card, it is a refillable card and will usually have permanent PIN. Other types of calling cards […]