A client support manager is expected to administer the delivery of services to clients as well as provide support to business development, client management, and service delivery teams. Serving as a link between business management and clients, a client support manager plays an integral role in business communications.
Client Support Manager Responsibilities
Holders of this position work closely with service development teams, client management teams, and other company stakeholders to ensure services are delivered effectively and efficiently. A client support manager may also be responsible for developing the company customer service policy for an organization.
Nortel Networks Corporation (Nortel) is a multinational telecommunications equipment manufacturer. Nortel produces telecommunications and computer network software and equipment. Additionally, Nortel offers network computing certifications. There are three subcategories of certifications; technology, support, and design. Certifications cover base level proficiencies in identifying communication solutions, implementation considerations, and engineering or supporting various technological aspects of a […]
- 2 line phone system, multi-line phone system
Also called a multi-line phone system, it is a separate phone line that can be used for business functions such as faxing, remote voicemail, an Internet connection, or to provide a second extension for your business. A 2 line phone system is actually two separate lines that provide two different phone numbers. A 2 line […]
- payment processing
The term used to describe the process and service that automates payment transactions between the shopper and merchant. It is usually a third-party service that is actually a system of computer processes that process, verify, and accept or decline credit card transactions on behalf of the merchant through secure Internet connections. See Electronic Shopping Carts […]
- merchant services
The term used to describe a category of financial services in the United States that is used by businesses. Merchant services are authorized financial services that allow a business to accept credit card or bank debit card transactions using online ordering or point of sales systems. To use merchant services, a US-business must obtain a […]
Short for negative acknowledgement code, a transmission control character used to indicate that a transmitted message was received with errors or corrupted or that the receiving station is not ready to accept transmissions. The receiver sends the code to the sender to indicate that the transmission must be resent. Compare with ACK.