inbound call center
A type of call center that is designed to receive a large volume of requests — or inbound calls — from customers by telephone. Inbound call centers typically handle telephone requests for product or technical support, account assistance, sales, subscription management, billing and other inquiries from consumers.
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- outbound call center
A type of call center that is designed to send a large volume of requests — or outbound calls — to customers by telephone. Outbound call centers typically handle telephone communications for sales, account upgrades, subscription offers, telephone marketing and debt collection. See
- call center
A call center is a centralized office — or facility — that is equipped to handle large amounts of customer telephone requests for an organization. A call center handles all telephone communications with new and existing customers. A call center facility provides ample workspace for a large number of employees, typically referred to as “call […]
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