IT Capability Maturity Framework
Abbreviated as IT-CMF, the IT Capability Maturity Framework was launched by The Innovation Value Institute (IVI) to provide a concise management roadmap to optimize business value derived from IT investments. This framework has been proven to deliver greater business value from IT while reducing the complexity of IT choices for CIOs.
The IT-CMF consists of a five-stage maturity model used to organize and structure a framework for mapping IT improvement efforts. The holistic approach of the IT-CMF is reflected by its four foundational macro processes:
Managing IT like a Business: shifting the focus from technology and production to a focus on customers and services
Managing the IT Budget: investing in innovative IT solutions that deliver better value and performance
Managing the IT Capability: managing IT assets throughout the value chain and developing core competencies
Managing IT for Business Value: linking IT investments to overall business benefits
In total, the IT-CMF identifies 36 core processes and categorizes them under these four dimensions to cover all activities in an IT department. An assessment of an IT organization’s maturity across these 36 processes, together with comparisons to industry benchmarks and best practices, will highlight the company’s key maturity gaps and value-creation opportunities.
- Interactive Voice Response (IVR)
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user’s interaction with the database is predetermined by what the IVR system will […]
Short for The Innovation Value Institute, IVI is a consortium of leading industry, consulting, not-for-profit and academic organizations that has been developing and testing new ways to more firmly align IT investments with business results. Originally formed through a strong link between NUI Maynooth and Intel, the consortium’s more than 30 members are among the […]
Short for interexchange carrier, a telephone company that provides connections between local exchanges in different geographic areas. Outlined in the Telecommunications Act of 1996, IXCs provide interLATA service. Well-known IXCs include AT&T, Sprint and MCI.
- I/O adapter
An adapter that converts between the timing and protocol requirements of an intelligent device’s memory bus and those of an I/O bus or network.
- I/O throttling
Short for input/output throttling, a technique used to more efficiently handle memory processing. During low-memory conditions, a system will slow down the processing of I/O memory requests, typically processing one sequence at a time in the order the request was received. I/O throttling slows down a system but typically will prevent the system from crashing.