Microsoft Parature is a cloud-based customer engagement solution that enterprises can deploy to provide self-service capabilities to their customers.
Examples of customer engagement capabilities provided by Microsoft Parature include self-service knowledge base portals for customers on the Web and social networks like Facebook, online chat systems for customer service and proactive sales opportunities, customer support ticketing and status monitoring, mobile customer support on a variety of traditional computing and mobile devices, social customer support and more.
Microsoft acquired Parature in January 2014, and has since pared the Parature Cloud solution with its Microsoft Dynamics CRM system to give enterprises additional ways for enhancing their customers’ experiences and brand support while also providing more flexibility for customers to connect with enterprises.
- GHOST Bug
The GHOST bug is a buffer overflow security vulnerability in some distributions of Linux that can potentially enable attackers to execute arbitrary code on systems. Specifically categorized as GHOST (gethostbyname) CVE-2015-0235, the GHOST bug flaw resides in the gethostbyname() and gethostbyname2() function calls in older versions of the GNU C Library (glibc) that is packaged […]
- Cloud App Policy
Cloud app policy refers to policies and procedures put in place by enterprises to ensure that the usage of cloud applications by employees complies with the overall corporate security plan as well as regulatory requirements. Policies Range From Minimal to Highly Restrictive The cloud app policies put in place by companies can range from minimal […]
- GameOver Zeus
GameOver Zeus is a sophisticated evolution of the ZeuS malware that cybercriminals created to steal usernames and passwords from users on infected systems. GameOver Zeus, or GOZ, initially spread via a malicious spam and phishing campaign that sent out e-mails appearing to come from reputable organizations such as the Federal Reserve Bank, the Federal Deposit […]
- Data Loss Prevention (DLP)
Data loss prevention, or DLP, refers to technology or software developed to protect and prevent the potential for data loss or theft. Data loss protection software is designed to monitor, detect and prevent the loss of data while it’s at rest, either in on-premises storage drives or in the cloud, as well as when it’s […]
Cridex is a sophisticated strain of banking malware that can steal banking credentials and other personal information on an infected system in order to gain access to the financial records of a user. The Cridex Trojan Horse spreads by copying itself to mapped and removable drives on infected computers. Cridex creates a backdoor entry point […]