self-service


A phrase that describes methods and processes a business uses to allow its customers to complete most steps in purchasing products or services on their own — such as shopping in a retail store or making a call to arrange a service. Self-service also extends to Web-based transactions and CRM (customer relationship management) whereby customers manage account information primarily on their own.

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Disclaimer: self-service definition / meaning should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional. All content on this website is for informational purposes only.