Service Level Agreement (SLA)


Abbreviated SLA, a contract between an ASP and the end user which stipulates and commits the ASP to a required level of service. An SLA should contain a specified level of service, support options, enforcement or penalty provisions for services not provided, a guaranteed level of system performance as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee.

Read Also:

  • SOAD

    Short for Service Oriented Analysis and Design. SOAD is a method of (or approach to) software development specially designed for Service-Oriented Architecture (SOA). SOAD provides guidance for the design, build, aggregation, and deployment of applications such as web services built with technologies which can include SOAP, WSDL or UDDI.

  • Service-Oriented Architecture (SOA)

    (n.) Abbreviated SOA, Service-Oriented Architecture is an application architecture in which all functions, or services, are defined using a description language and have invokable interfaces that are called to perform business processes. Each interaction is independent of each and every other interaction and the interconnect protocols of the communicating devices (i.e., the infrastructure components that […]

  • SOBA

    Short for Service Oriented Business Applications, SOBA represents the expected end state of the Service-Oriented Architecture (SOA) vision. That is, SOBAs are business applications that function in a service-oriented environment to provide discrete units of business-level functionality through well-defined service contracts (keeping the services encapsulated and self-contained). Within the SOA model these services can be […]

  • SOMA

    Short for Service Oriented Modeling and Architecture, it refers to the more general domain of service modeling necessary to design and create a Service-Oriented Architecture. SOMA covers a broader scope and implements service oriented analysis and design through the identification, specification and realization of services, components and flows. [Source: Skyway SOA Platform]

  • SharePoint Records Management

    The Records Management infrastructure of Microsoft Office SharePoint Server (MOSS) is designed to archive information no longer necessary in the daily running of the enterprise. The component is designed to ensure and protect the integrity of the content, register changes and authorization, ensure saved information is accessible only to authorized personal, and, most importantly, ensure […]


Disclaimer: Service Level Agreement (SLA) definition / meaning should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional. All content on this website is for informational purposes only.