Web collaboration provides an organization with the capability to collaborate with customers or internally via the Internet in real time. Web collaboration packages generally consist of Web-based tools within Web sites to assist an organization in the area of sales, new revenue-generation opportunities, and to enhance customer satisfaction. Web collaboration is essentially the back-end software or service that allows your center to share Web pages with customers while offering voice and text chat assistance or to conduct single or multi-user conferences and seminars. Web collaboration can be used in an Internet (IP) environment or integrated with an organizations’ existing telephone infrastructure to provide automated customer assistance for a client’s Web-based inquiries.
- Web content management
Web content management (WCM) is a bundled or stand-alone application used to create, manage, store and deploy content on Web pages. Web content types can include text, graphics and photos, video or audio, and application code that renders other content or interacts with the visitor. WCM may also catalog or index content, select or assemble […]
- server farm
Also referred to as server cluster, computer farm or ranch. A server farm is a group of networked servers that are housed in one location. A server farm streamlines internal processes by distributing the workload between the individual components of the farm and expedites computing processes by harnessing the power of multiple servers. The farms […]
- Web mail
Web mail is a Web page interface used to access e-mail through a Web browser. In order to use Web mail your ISP needs to provide this service or you can get a subscription to an Internet Web mail service (some free, some paid subscriptions). Web mail is a secure Web page that you load […]
- Web host
A Web host is in the business of providing server space, Web services and file maintenance for Web sites controlled by individuals or companies that do not have their own Web servers. Many ISPs, such as America Online, will allow subscribers a small amount of server space to host a personal Web page. Other commercial […]
- Web novel
A novel that is published on the Web. What starts as a Web novel may also become a blook.