I DO apologize
rather than taking responsibility or solving a problem that a company has caused you, they just use the three litte words to end the matter: “i do apologize” with the emphasis on “do”. what they are really saying is “i don’t apologize, nor do i give a d-mn about you, or the inconviences and money we have cost you, now hang up the phone and let me get back to my sandwich!”
after dinging the customer’s credit card a third time, the phone clerk responded, “yes i see we have overbilled you and caused your credit score to be lowered do to a mistake we have made but it is past 30 days and there is nothing we can do about it, i do apologize”.
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