Programmed Retail Response
the conditioning of most retail shoppers to provide preconceived answers to customer service providers.
here are a few instances using programmed retail response:
(upon a customer entering)
-ssociate: “how’s the weather today?”
shopper: “i’m fine. how are you?”
(upon a customer leaving)
-ssociate: “fuel for satan’s fire!”
shopper: “thanks. you too!”
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