Bell West
bell west is a division of bell canada. it is always under constant change and people work there dunno what they are doing. what the management do is they just do a m-ss “re-org” every year and to kick out the skilled people then trained a bunch of new people again.
once they found out the “new” way doesn’t work then they will “re-org” again.
we sometime not sure what logic the management follow, but the rumor is all of them read “management for dummy”, that explains.
the most common question we got from customer at bell west is “why is it taking so long to get my bill/lines changed/account changed?” indeed. when we brought these questions to the managements they always have the perfect excuses, but those “reasons” are not good for our customers.
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