a term thrown around it and tech support groups. when a technical support engineer answers a support call and gets suck for hours answering stupid questions and performing extensive hand holding for most basic of procedures, all of which could have been avoided if the customer just read the doc-mentation on the subject or did a few google searches. origin of the term is unknown but some speculate it stems from an infamous customer named deepan.
hey we’re all going out for some beers after work, should i see if john can come?

na, poor fella just got deepaned, been stuck on the phone for hours. john has to walk the customer through the entire process of installing windows.

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