Acronym for Average Hold Time
Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.
(pronounced as separate letters) Short for automatic identification and data capture, or collection, a generic term for the process of capturing or collecting data via automatic means (i.e., without the use of a keyboard), such as RFID, bar code scanning, biometrics, smart cards, OCR or magnetic strips, and subsequently storing that data in a microprocessor-controlled […]
Short for Audio Interchange File Format, a common format for storing and transmitting sampled sound. The format was developed by Apple Computer and is the standard audio format for Macintosh computers. It is also used by Silicon Graphics Incorporated (SGI). AIFF files generally end with a .AIF or .IEF extension. The AIFF format does not […]
Short for Association for Information and Image Management AIIM is an international ECM non-profit organization that provides education, research and best practices to help organizations find, control and optimize their business information including including documents, content, records and business processes. AIIM was founded in 1943 as the National Microfilm Association and later became the Association […]
Short for AOL Instant Messenger, AIM is a public IM network that was launched by AOL in 1997. AIM is an advertising supported platform, meaning its users will often see ads displayed while using the client. AIM supports file-sharing, buddy lists, RSS feeds, the capability to send messages to users who are offline, a universal […]
- 4-way server
A 4-way server provides fast performance and scalability by supporting multiple CPUs. In this case it would support four processors. The multiple CPUs available to complete individual processes simultaneously. The computer architecture used in 4-way servers is called SMP (Symmetric Multiprocessing).