The project director of an information technology team is responsible for managing a project at the strategic level. The project director is typically the project’s point person, managing resources and overseeing finances to ensure that the project progresses on time and on budget. The director reviews regular progress reports and makes staffing, financial, or other adjustments to align the developing project with broader outcome goals. A project director generally oversees a team of project managers and project teams.
A bachelor’s degree in computer science, information technology management, or management information systems is the standard minimum degree for a senior project management career. Project directors often advance into the role from a project manager position, armed with an MBA degree in information technology and/or a Project Management Professional (PMP) certification. Those who advance into this senior project management position can earn six figures and enjoy a leadership position.
- IT Project Coordinator
The project coordinator works across groups, aligning internal team members and external stakeholders. IT project coordinators may coordinate project phases and schedules, arrange support services, order supplies, and track progress. The coordinator typically reports to the project manager and serves as a department liaison to product developers and marketing executives. IT project coordination brings together […]
- Marketing Automation
Marketing automation is a component of customer relationship management (CRM) that uses software and applications, often SaaS or hosted applications, to automate marketing processes. The benefits to using automation is that is removes the time-consuming tasks associated with manual customer data management for list segmentation and campaign management. See customer relationship management (CRM).
- Partner Relationship Management
Abbreviated as PRM, partner relationship management is the term used to describe business strategies and processes used by a company to communicate with its channel partners. In many ways, PRM software and processes are similar to customer relationship management (CRM) as it enables the organization to automate channel partner business functions and gather real time […]
- Business Analytics
Abbreviated as BA, business analytics is the combination of skills, technologies, applications and processes used by organizations to gain insight in to their business based on data and statistics to drive business planning. Business analytics is used to evaluate organization-wide operations, and can be implemented in any department from sales to product development to customer […]
- customer experience
The phrase used to describe the relationship a customer has with a business. Customer experience refers to the total of all experiences the customer has with the business, based on all interactions and thoughts about the business. Customer experience is an integral part of customer relationship management (CRM), and it is important to businesses because […]