script monkey
customer service rep who flops like a flounder once the caller’s questions go off-script.
that script monkey forwarded me to a menu and i ended up back with him. he then proceeded to follow the same script and tried to forward me again.
a term used when describing the employees of an outsourced initiative. usually found in a level 1 it service environment or with a call center, they are comprised of foreign representatives who have taken english as a second language. they can not process requests without sticking 100% to a script as they can not think on their own.
i called to book a flight on delta and the script monkey couldn’t answer my question since it wasn’t something normally asked.
i called dell for help with my laptop return. i explained to the rep i already completed all troubleshooting and the script monkey said we need to complete all their steps of they will not help me.
a computer user who uses low level languages like html and javascript almost exclusively, and fears things like .net, object oriented programming, and working with a team. often in web design, or their mom’s bas-m-nt. related to script kiddies, but usually less mischievious.
now that i showed jimmy the javascript alert command, he thinks he’s a f-cking script monkey.
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