Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience. Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM). Usually, customer self-service applies to account information management tasks that a customer chooses to handle or maintain on their own.
A similar phrase, Web self-service (WSS), is used to describe customer self-service that is delivered specifically through a website. Here, signing in to update an account, request information or e-support are some of the common services a business may offer to a customer. These service tasks can be performed by the customer at their own discretion when it is convenient. Web self-service is an important aspect of CRM systems as it enables a company to collect more personal data about the customer when they log in to their account.
- desktop virtualization
Desktop virtualization, often called client virtualization, is a virtualization technology used to separate a computer desktop environment from the physical computer. Desktop virtualization is considered a type of client-server computing model because the “virtualized” desktop is stored on a centralized, or remote, server and not the physical machine being virtualized. Desktop virtualization “virtualizes desktop computers” […]
- inbound CRM (Customer Relationship Management)
Inbound CRM (customer relationship management) is the term used to describe customer experience when the customer initiates the contact with the business. The contact can be initiated through any means of communication, including an inbound call center or via the business’ online website. Often, inbound CRM is a part of the sales or customer support […]
- Computer Network Technician
A Computer Network Technician is an information technology professional engaged in various businesses to build and troubleshoot computer networks. These individuals focus on setup, repair, and troubleshooting of both hardware and software products that are incorporated in a business’s operations.
- Client Support Manager
A client support manager is expected to administer the delivery of services to clients as well as provide support to business development, client management, and service delivery teams. Serving as a link between business management and clients, a client support manager plays an integral role in business communications. Client Support Manager Responsibilities Holders of this […]
Nortel Networks Corporation (Nortel) is a multinational telecommunications equipment manufacturer. Nortel produces telecommunications and computer network software and equipment. Additionally, Nortel offers network computing certifications. There are three subcategories of certifications; technology, support, and design. Certifications cover base level proficiencies in identifying communication solutions, implementation considerations, and engineering or supporting various technological aspects of a […]