In CRM (customer relationship management), the DOA (Dead on Arrival) CRM report tells users which products are the most error-prone or receive the most complaints from customers.The goal of this report is to help a business to better understand where customers are having problems and why.
The CRM DOA Report is derived from customer service calls and emails — including requests for refunds or exchanges — as well as customer surveys. This report is useful because it can pick up little things that you missed but could hurt your business.
See “The 10 Most Important CRM Reports” on eCRM Guide for a better understanding of this team.
- CRM Dashboard
Dashboard is a term that is widely used to describe an application interface that provides users with quick access to information or common tasks. In CRM (customer relationship management) the dashboard is used to monitor business performance and CRM data and reports are often shown in the dashboard to provide a quick and easy overview […]
- CSS customer self-service
Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience. Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM). Usually, customer self-service applies to account […]
- desktop virtualization
Desktop virtualization, often called client virtualization, is a virtualization technology used to separate a computer desktop environment from the physical computer. Desktop virtualization is considered a type of client-server computing model because the “virtualized” desktop is stored on a centralized, or remote, server and not the physical machine being virtualized. Desktop virtualization “virtualizes desktop computers” […]
- inbound CRM (Customer Relationship Management)
Inbound CRM (customer relationship management) is the term used to describe customer experience when the customer initiates the contact with the business. The contact can be initiated through any means of communication, including an inbound call center or via the business’ online website. Often, inbound CRM is a part of the sales or customer support […]
- Computer Network Technician
A Computer Network Technician is an information technology professional engaged in various businesses to build and troubleshoot computer networks. These individuals focus on setup, repair, and troubleshooting of both hardware and software products that are incorporated in a business’s operations.