IP Telephone System
An IP telephone system uses packet-switched Voice over IP (VoIP), or Internet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). Also known as VoIP phone systems, IP telephone systems typically comprise a VoIP private branch exchange (an IP PBX) and desktop VoIP phones (IP Phones) that connect to a VoIP service provider via a Local Area Network (LAN).
One of the key advantages to IP telephone systems is that whereas long-distance calls on a regular phone system can be cost prohibitive, the same calls on an IP phone system are free — there are no fees beyond the cost of Internet access.
See The Difference Between VoIP and PSTN Systems in the Did You Know… section of
Read Also:
- Information Systems Manager (IS Manager)
Information systems managers (IS Manager) implement information technology in an organization, overseeing a team of IT professionals. The role encompasses information systems planning, installation, and maintenance, including hardware and software upgrades. IS managers may focus on a specific issue such as network security or Internet services, or they may coordinate all technology operations. Information systems […]
- Implementation Manager
An implementation manager is an IT project manager who focuses on implementing information systems into a business environment. The implementation manager oversees the task, ensuring the project adheres to budget and time frame guidelines. Steps in the implementation process include setting goals, planning, and monitoring progress to completion. Recruit, Manage and Plan Along the way, […]
- DOA Report
In CRM (customer relationship management), the DOA (Dead on Arrival) CRM report tells users which products are the most error-prone or receive the most complaints from customers.The goal of this report is to help a business to better understand where customers are having problems and why. The CRM DOA Report is derived from customer service […]
- CRM Dashboard
Dashboard is a term that is widely used to describe an application interface that provides users with quick access to information or common tasks. In CRM (customer relationship management) the dashboard is used to monitor business performance and CRM data and reports are often shown in the dashboard to provide a quick and easy overview […]
- CSS customer self-service
Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience. Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM). Usually, customer self-service applies to account […]