Short for IT Infrastructure Library, an infrastructure library developed in the UK. ITIL is a widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. The best practice processes promoted in ITIL support and are supported by the British Standards Institution’s standard for IT service Management (BS15000). [Source: OGC Web site]
Short for Federal Intelligent Transportation Systems, it is a broad range of wireless and wired communications-based information and electronics technologies that are integrated into transportation system and in vehicles themselves. ITS is made up of 16 types of technology based systems. These systems are divided into intelligent infrastructure systems and intelligent vehicle systems. The ITS […]
Acronym for Internet Telephony Service Provider. ITSPs are often referred to as VoIP service providers.
Short for International Telecommunication Union, an intergovernmental organization through which public and private organizations develop telecommunications. The ITU was founded in 1865 and became a United Nations agency in 1947. It is responsible for adopting international treaties, regulations and standards governing telecommunications. The standardization functions were formerly performed by a group within the ITU called […]
- IT Capability Maturity Framework
Abbreviated as IT-CMF, the IT Capability Maturity Framework was launched by The Innovation Value Institute (IVI) to provide a concise management roadmap to optimize business value derived from IT investments. This framework has been proven to deliver greater business value from IT while reducing the complexity of IT choices for CIOs. The IT-CMF consists of […]
- Interactive Voice Response (IVR)
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user’s interaction with the database is predetermined by what the IVR system will […]